Course Objectives:
-Understand the importance of communication skills in developing managerial and service performance in organizations.
-Use different means of communication that include: writing, verbal/non verbal communication, electronics and telephonic communication networks.
-Develop effective communication skills between personnel and management
Text book.
Courtland L. Bovee, John V. Thill, Barbara E. Schatzman, “Business Communications Today”, 8th edition, 2006.
Office hours
Sat./Mon. 10:30 – 1:30 - Sun: 8:30 – 11:00 – Tues. & Wed.: 9:00 – 11:00
